6. Utility Warehouse (UW)
Utility Warehouse sounds like a bargain shop, but their customer service is like a dodgy Wi-Fi signal: unpredictable and slow. They offer cashback deals, but many customers never see the money—like a magician who promises a rabbit but only pulls out a sock. Also, their exit fees are surprisingly high. Beware the small print.
7. OVO Energy
OVO started as a green, friendly underdog. But after absorbing SSE, they’ve become the grumpy giant who forgets your order. Customers complain about automatic price plan switches without consent. Imagine waking up to find your favourite cereal replaced with porridge—same store, but utterly wrong. No thanks.
8. Octopus Energy
Wait—Octopus is usually the hero, right? Mostly yes, but their recent surge in popularity means growing pains. Some new customers face delays setting up accounts, and their “smart” meter installation service can be like a game of hide-and-seek. They’re still good, but keep an eye on them. Trust, but verify.
UK's best and worst energy suppliers revealed as firms urged to 'up
