Okay, fine. I’ll spill the tea. There’s also media.office@thameswater.co.uk if you want to be a journalist. And complaints@thameswater.co.uk if you’re really fuming. But don’t abuse these. They’re like the VIP section. Use them wisely.
One last thing: never send your credit card details in an email. Ever. Thames Water will never ask for them this way. If someone does, it’s a scam. Put down the keyboard. Back away slowly.
So there you go. The Thames Water email address customer services quest is mostly about knowing which door to knock on. Use customer.services@thameswater.co.uk for day-to-day stuff. Call for emergencies. Be patient. And maybe light a candle, just for good luck. You’ve got this. Now go flush out that problem.
