Sometimes the problem isn’t inside the tank—it’s the drain hose. If the drain line is kinked or plugged (like a straw with a finger over the top), water can’t flow out during the regeneration cycle. Check the hose behind your softener; make sure it’s not pinched by a cabinet door or buried under a pile of forgotten shoes. Straighten it out, and you might hear the water happily gurgle away.
How To Lower Water Level In Brine Tank at Hayden Marr blog