I once ran into an old school friend by the fruit and veg section here. We ended up chatting for fifteen minutes, standing between the apples and the oranges. It’s that kind of local hub feel, where you’re just as likely to bump into a neighbour as you are to find a bargain.
Another time, my toddler decided the trolley was a race car. Instead of getting a tut or a sigh, a kind staff member gave him a sticker. It’s these small, human interactions that make a big store feel a bit more like your store. They see you, even if it’s just for a moment.